Step-by-step guides, answers to common issues and a direct way to ask our team for help.
Work through these steps in order to get your organisation ready for grant matching.
Register as a non-profit. Check your inbox for your Partnerly verification email. Use the verification link, then sign in.
Open this step →Add your organisation name, ABN, legal status, mission, services and examples of impact. The more complete your profile, the more relevant your recommendations.
Open this step →Set locations, categories, grant sizes and keywords. Save your preferences to refresh your matching criteria.
Open this step →Subscribe through Stripe for the introductory $99 AUD per month. Your access is enabled when Stripe confirms an eligible active subscription.
Open this step →Open matched grants, read the official eligibility information and prepare an editable application draft. Always review and submit on the funder’s website.
Open this step →After activation, download the helper from your workspace, unzip it, and load it in Chrome or Edge Extensions using Developer mode. Paste your private connector code.
Open this step →Check your spam or junk folder and confirm the address you entered. If you registered but have not verified your account, try registering with the same email again to request a new verification link. The link expires after 24 hours.
Make sure you have confirmed your email before signing in. For a forgotten password use the password reset page. If these steps fail, create a support request below and choose Account or email verification.
First confirm the subscription checkout completed successfully and that you used the same email address as your Partnerly account. Sign out and sign back in, then open the Grants dashboard.
If access is still unavailable, choose Billing or subscription in the support form below. Include your Partnerly account email and the approximate time of checkout, but never send card numbers.
Complete your charity mission, programs, organisation type and location in your profile. Then broaden your categories, grant amounts or keywords in preferences.
The availability of funding depends on indexed sources and actual open grants. A zero result does not necessarily indicate a technical fault. You can request help reviewing your settings below.
Review your organisation profile for missing mission, activities and evidence of impact. Generate the draft again, then check and edit every response. The assistant does not guarantee that every question can be answered. Official eligibility and declarations remain your responsibility.
Download the helper from the active Grants Connector workspace and unzip it. In desktop Chrome or Edge open Extensions, enable Developer mode and choose Load unpacked; select the unzipped folder. Enter the personal connector code shown in your workspace.
Refresh the grant website and try again. Some websites or form fields may not be supported. Do not share your connector code with support or in screenshots.
Grants Connector is billed at $99 AUD per month unless you have a different agreed plan. To request a cancellation or change billing details, use Billing or subscription below. Do not send payment card details through the form.
No. Partnerly helps you discover and prepare grant applications. You remain responsible for reviewing eligibility, accuracy, declarations and submitting to the official grant provider.
No. Matches are recommendations based on your profile and available data. Check the funder’s criteria and deadlines before applying. An application or award cannot be guaranteed.
No. The introductory subscription is $99 AUD per month, billed monthly through Stripe until cancelled. Future standard pricing is planned at $299 per month.
The current browser helper is intended for desktop Chrome or Edge. Use a desktop computer for browser-assisted application forms.
Send the name of the grant, the page or feature you were using, what you expected, what actually happened, and any visible error text. Never send passwords, private connector codes, full card numbers or sensitive client information.
Your request is recorded so it will not be lost if an email fails to deliver.